Application Specialist – Night Shift

Fieldglass is seeking a full-time 2nd/3rd shift Application Specialist to join our 24 hour Global Application Support Team in Chicago, IL. The position is responsible for providing first-level, front-line support for users of the Fieldglass product. This is a great, ground-floor opportunity to gain exposure to our application, our clients, and our company.

Though training and experience, the Application Specialist becomes an expert in the Fieldglass product and is expected to resolve a high rate of customer requests on the first contact. Successful candidates should demonstrate exceptional time and task management skills, attention to detail, and analytical thinking ability. The Application Specialist should be an exceptional, customer-focused communicator and work well in a team-oriented environment.

This role is a 4 X 10 night shift position requiring the Application Specialist to work 4 nights per week on 10 hour shifts. Candidates who are fluent in French, German, Spanish, Japanese, Cantonese, or Mandarin are encouraged to apply.

Essential Duties:

• Accepts phone or email inquiries and properly annotates requests within the trouble ticketing system.

• Manages phone and email queues in compliance with established Service Level Agreements.

• Troubleshoots minor technical problems for customers and provides prompt resolution; occasionally escalates more complex problems to the appropriate internal support teams.

• Answers general product functionality questions, and provides users with assistance in navigating through application menu items.

• Collects, analyzes and works to provide solutions for client/partner initiatives, day to day issues and other related responsibilities.

• Communicates effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates.

• Properly documents results of analysis and obtains internal team and external clients/partners’ sign-off on solutions and/or processes.

• Leads or coordinates supplier training as needed.

• Approaches all problems with a high level of professionalism, objectivity and an open mind to new ideas and solutions.

MININUM QUALIFICATIONS

• Bachelor’s degree in Business Administration, Information Services, or related course of study preferred

• Minimum of 2 years support and/or service related experience, preferably within a technology organization supporting web hosted applications

• Intermediate to advanced Excel skills, including Pivot Tables and VLookups

• Intermediate working knowledge of Microsoft Word and PowerPoint, as well as a variety of Internet browsers (IE6, IE7, IE8, Firefox, Chrome etc.)

• Experience working with call management systems and trouble ticketing systems

• Strong ability to attend to detail and communicate effectively with internal and external customers

• Exceptional verbal and written communications skills with a professional phone presence

• Demonstrated ability to meet professional standards for attendance and punctuality

• Willingness and ability to work 2nd shifts, 3rd shifts, and weekends onsite in order to meet customer support needs

PREFERRED QUALIFICATIONS:

• Fluency in another language: Spanish, German, French, Japanese, Cantonese, Mandarin

COMPENSATION:

• $20/hour plus benefits and annual bonus

How to apply:

careers@fieldglass.com

The Customer Support Representative position provides customer facing phone and email support for software products to ensure quick resolution and a high degree of customer satisfaction. The individual in this role will provide first level support for less complex product issues that can be resolved immediately. The Product Support Representative will also coordinate the escalation of more complex issues and track resolution back to the customer. This is a part-time, entry-level role, with the potential for advancement after 1-2 years of tenure and excellent job performance.

ESSENTIAL DUTIES:

• Delivers timely and high quality problem resolution.

• Identifies and escalates to management any patterns in support that could be a larger issue.

• Maintains ongoing customer call log, updating progress, tracking issue resolution and documenting results.

• Ensures all customers are contacted within one business day of reporting an issue.

• Works with other internal groups, such as professional services and IT staff to determine and resolve customer issues.

• Develops positive, professional, interpersonal relationship with technical staff in order to ensure collaboration on customer issues.

• Identifies and reports both software bugs and customer suggestions.

• Trains and orients other staff members as needed. Proactively takes steps to ensure personal product knowledge.

• Completes other duties as assigned.

QUALIFICATIONS

• Basic HTML skills with 1 year of help desk, client support, or customer service experience, preferably within a technology company • Exceptional verbal communications/ friendly, enthusiastic, professional phone presence • Strong attention to detail skills are essential along with effective written communication to internal and external audiences • Demonstrated ability to meet professional standards for punctuality and attendance • Ability to work independently and in a team environment • Intermediate working knowledge of Microsoft applications, including Excel, Outlook and Word, as well as a variety of internet browsers • May require occasional weekend and evening hour support coverage

COMPENSATION: $12/hour

How to apply:

Email resume and cover letter to lcalabrese@coetruman.com

Coe Truman Technologies is seeking a Software Developer to join our Product Development team in Chicago, IL. This position is responsible for enhancing, maintaining, and refactoring CTT’s OASIS product web application code. The web application extends into several modules using a diverse array of primarily Microsoft-centric technologies ranging from classic ASP to ASP.NET 4.0. OASIS uses SQL Server (2008) to power its extensive data set. Recently, OASIS modules have extended into the mobile platform utilizing HTML5 and related technologies. OASIS is a blend of old and new technologies with a goal of continuing to creatively modernize the entire system. The data-set spans many clients (OASIS is a multi-tenant application, spanning many years of meetings each with a “peak” load and bursts of usage), so experience dealing with complex, live data is mandatory.

QUALIFICATIONS:

 BS in computer or information science, mathematics, engineering, or management information systems or equivalent work experience

 Strong communication skills and a willingness to work in a team environment and even perform independent analysis and approach summaries on occasion

 3+ years of web application development experience

 ASP scripting in VB

 T-SQL query writing for SQL 2000+

 ASP.NET 3.5+ for web applications with a strong sense of web development patterns, including MVC

 Knowledge of HTML5, CSS3, and XML/XSLT helpful

 Experience with Team Foundation Server (Visual Studio Team System)

 Awareness of Agile, Kanban, or another development practice that creates efficiency

 Excellent problem solving skills

 Ability to cope with changing priorities and multiple assignments

ESSENTIAL DUTIES:

1. Hot Fixes: There are times when software defects are reported against the production environment that are priority 1 (i.e. the system is down, data is being corrupted, users can’t proceed, etc) and they need to be fixed quickly and within strict deadlines. It is the responsibility of the Software Developer to diagnose the issue, determine a resolution, code and test the fix, and then prepare it for deployment. These situations will require effective communication and work off-hours as required.

2. Ongoing Releases: All feature requests and production defects are priotized and ranked for incremental, planned releases. The Software Developer will work on these items in ranked order and prepare them for deployment. This work will require a broad knowledge of Microsoft-centric development and related data skills, and a willingness to communicate planned design and even perform independent analysis on occasion. Strong communication skills are needed with a willingness to compromise on approach and participate in architecture/code reviews as-needed.

3. Data Extract & Reporting: Clients often require special data requests and the Software Developer will be responsible for creating the data export, transformation, and formatted report delivery as-needed, per the client’s specifications.

Compensation: $90k/annual

How to apply:

Email resume and cover letter to lcalabrese@coetruman.com

Coe Truman Technologies (CTT) is seeking a Project Manager with experience managing product development teams in both an agile software development environment and a legacy maintenance development environment. This position is responsible for leading the teams to drive scenarios from ideas to completed software. The primary role of the Project Manager is to plan, execute, and finalize development projects according to deadlines. This includes identifying bottlenecks and managing the efforts of staff and third-party resources in order to deliver projects according to plan. This position is located in Chicago, IL.

Qualifications:

• BS in computer or information science, mathematics, engineering, or management information systems or equivalent work experience

• 7-10 years of IT project management experience; PMP Certification or similar (preferred)

• 2+ years of staff or resource management experience

• Experience utilizing a formal project methodology

• Experience as a Scrum Master or leading an agile team

• Expert in MS Office tools: Excel/Word/Access/PowerPoint and Team Foundation Server

• Exceptional planning and organizational skills including project scheduling, budget tracking, resource allocation, and impact analysis around project changes

• Demonstrated ability to communicate effectively with all levels of management

• Ability to negotiate acceptable solutions to complex problems across multiple business and/or technical areas

• Ability to cope with changing priorities and multiple assignments

Essential Duties:

• Leads product development teams in both an agile software development environment and a legacy maintenance development environment.

• Collects feedback through agile practices such as burndown charts and retrospectives, and interprets trends in order to promote continuous improvement

• Works with Product Managers to understand the vision, objectives, and intended RIO behind the enhancements, initiatives, and platforms being proposed for development

• Collaborates effectively with management and other groups within the Product Development team across geographically dispersed sites

• Tracks and reports on the state of design, test, and product quality during all phases of product development; identifies project risks, and determines strategies to address them

• Creates and maintains the resource utilization mechanism

• Effectively manages the bug process

• Maintains and tunes agile and maintenance software development life cycle processes

• Directly manages the performance of two product development staff: provides direction on assigned duties, serves as an escalation point of contact, and ensures ongoing professional development

• Manages the activities, process, metrics, and relationship with offshore vendor

How to apply:

Qualified candidates should send a resume and cover letter, including salary requirements, to:
Laura Calabrese
Human Resources Manager
500 N. Michigan Ave.
Suite 800
Chicago, IL 60611
lcalabrese@coetruman.com

Harris Associates L.P. is a highly regarded investment management firm that manages equity and fixed income securities in balanced, global, and international portfolios for retail, high net-worth and institutional investors. Harris Associates L.P. was founded in 1976 by dedicated investment professionals who believed that delivering successful investment results for clients requires a consistent investment philosophy, a commitment to superior research, and a high level of customer service. These professionals created and refined the disciplined value investment philosophy that has guided our firm since its inception.

We are currently seeking an IT Project Manager to join our MIS team. In a buy side financial services setting, this person will be responsible for managing the overall implementation of application development projects sponsored by the front, middle and back office business units. This exciting role will include such responsibilities as:

• Researching and leading the design of solutions that effectively meet identified business requirements and formulating effective project plans

• Managing internal, consultant and vendor resources to complete and deliver solutions to the business units.

• Assuming a leadership role in the development and continuous refinement of the firm’s project management tools and standards

• Mentoring development staff in project management principles, testing methodologies and documentation standards.

We seek an individual with the traits of a leader, the strategic vision to identify new trends and the ability to tactically plan and execute. This position will also have the opportunity to interact with business units across the firm and with key individual at all levels of the organization.

Harris Associates L.P. offers a stimulating and open working environment with diverse opportunities to advance your career, education, and professional development. Harris Associates L.P. offers a very competitive full range of benefits for its employees, and is an equal opportunity employer. Our benefits package includes medical, dental, life, disability, and long term care insurance. In addition to paid-time-off and holidays, the firm also sponsors a 401(k)/Profit Sharing plan and provides tuition assistance.

How to apply:

Please send resume to patrick@connectworkchicago.com

A national brand is looking for a Customer Service Rep to assist their marketing and sales department. The ideal candidate will have some experience in a customer service call center environment. Must have a sense of urgency and know how to work with both clients and sales staff. Below is a description of the position. If you are interested in the role please send your resume.

Principal Responsibilities

• Receive a high volume of inbound phone calls from customers as well as sales representatives

• Process a high volume of purchase orders from customers into the Windows based database

• Process and issue a high volume of price quotes to customers

• Help customers with technical support over the phone.

• Answer inquiries concerning product capabilities and specifications

• Analyze and troubleshoot customer issues via phone or email

• Make outbound calls for information gathering from potential customers

Qualifications

Associate’s/Bachelor’s degree or 2+ years in a customer service environment (call center experience preferred)

• High degree of attention to detail

• Ability to organize and prioritize tasks, activities, and projects for completion

• Ability to identify complex problems, evaluate options based on the information supplied and determine solutions

• Communication Skills- communicate complex ideas and solutions in a simplified fashion

• Ability to establish and maintain relationships over the phone and emails

• Ability to empathize with customers and make sure they are happy

How to apply:

Please submit resumes to resumes@cypresshiring.com

Are you passionate about writing high quality software? Enjoy the setting of a fast-paced and agile environment?

We seek a Senior Software Developer passionate about writing innovative software to solve business problems. In this key role you will design, develop, assess, and troubleshoot software applications and products. This includes determining use cases, architecting, designing, coding, unit testing, and documenting throughout the software project life cycle. Working with the latest proven Microsoft technology (C#, VS 2008, WCF), you will implement new features, enhance and maintain existing functionality and develop new products under the direction of product development and marketing requirements.

How to apply:

Send resume to talent@cooltechjobs.com

Our client is a leader in its industry and seeks a .Net Technical Leader. The ideal candidate for this position will be involved with research, analysis, design, and facilitate the development and documents software systems.

This role focuses on the organization and coordination of software development projects. As a Technical lead, you will be expected to “technically lead, and be involved with development teams with 5 or more professionals (Developers/Architects).

Role Responsibilities:

- Formulate and design software solutions based on business requirements.

- Develops and directs software system design, programming, and documentation.

- Assists PM in the measurement and control of task progress.

- Documents and reports status and progress of assigned tasks on a regular basis.

- Effectively communicates project status among all project stakeholders and team.

- Identifies and defines necessary controlling activities for assigned tasks, specifically related to design, build and unit testing.

- Manages design and development teams as required for each assigned project.

- Manages the integration of vendor tasks and tracks and reviews vendor deliverables

- Provide technical insight into feasibility analysis

- Assists the PM in the creation, enhancement and execution of detailed work plans and schedules for assigned projects.

- Creates task estimates based on project functional scope and technical requirements

- Identifies and quantifies risk, makes recommendations for risk mitigation and contingency plans

- Participates in gathering technical requirements.

- Assists with issue identification, tracking and resolution.

- Assists with assembling comprehensive software development estimates and budgets.

Required Skills:

- 5 years experience working with: Visual Studio .NET, C#, Web Services, XML, XSD, XSLT, AJAX

- 5 years experience managing Full life-cycle Development (design, testing, debugging, etc.)

- 5 years experience implementing enterprise web applications: Object-Oriented, Service-Oriented, client/server and n-tier architecture solutions.

- 5 years experience working hands on with C#

- 1 year experience working with .NET 3.5 framework (WCF Development)

- 1 year of exposure working with TFS (Team Foundation Server) – Ideal candidate must have a solid understanding – Must be hands-On

- Agile Methodologies experience needed (Test Driven Development & Paired Programming) – Must participate in daily sessions.

- Architectural experience with .NET Web applications is a MUST

- Demonstrated knowledge and experience with project management methodologies and techniques.

How to apply:

Send resume and salary expectations to Jim@atsus.net

Salesforce.com Apex Developer:

Well established, profitable and growing organization based near Chicago within DuPage County is looking for an experienced Salesforce Apex Developer to analyze business requirements and develop system specifications based on business objectives and users needs. Position reports directly to the Director of Enterprise Architecture and Applications.

Come join a growing company that is experiencing tremendous growth and changes within their internal technical infrastructure!

KEY JOB RESPONSIBILITIES:

» Develop and maintain enterprise application interfaces using Salesforce.com technologies

» Assist in the configuration of servers and server-based middleware supporting application development efforts

» Deploying the enterprise application interface modules into a highly managed production environment following all change management policies

» Responsible for end-to-end delivery by working with the technology counterparts for technical architecture and business owners for understanding vision, scope and business objectives

» Responsible for system quality assurance

» Works on production problems involving the evaluation of specifications for complex technical requirements

JOB QUALIFICATIONS, SKILLS & EXPERIENCE:

» Hands-on experience with Salesforce.com APEX

» Certified Salesforce.com Consultant or equivalent experience

» Web Services development experience

» Strong experience working with UML and Use Cases

» Must be extremely independent and able to self manage projects from requirements gathering through development and support

» Experience working with formal SDLC and AGILE development methodologies

» Ability to translate business requirements into technology solutions and clearly communicate and resolve architecture issues to both technical and business users

» Strong written and oral communication skills

» Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems

» Experience creating and maintaining project schedules using MS Project

COMPENSATION:

» Competitive base salary

» Excellent benefit program

How to apply:

If you have what it takes to be successful in this role and meet the listed qualifications, please submit your resume along with a detailed cover letter and salary history to our team at We Place People for immediate consideration : resumes@weplacepeople.com

IP Network Engineer – Mobile Industry:

Provide technical expertise and leadership in the area of IP network design, implementation, optimization and maintenance to support Mobile Architecture solutions. Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless IP network technologies. Work closely with RF and Telecom engineering disciplines to deliver high quality and reliable cellular network performance to customers.

Come join a growing company that is experiencing tremendous growth!

KEY JOB RESPONSIBILITIES:

» Architecture, design, install and testing IP backbone network to support cellular distributed Mobile Architecture

» Configure and core routers, and maintain backbone and router port capacity in the core network

» Develop system test plans, create specific test suites and procedures, write test summary reports, document and verify defects through a defect tracking system

» Work with cross-functional teams to assess traffic impact when new services are being deployed.

» Evaluate overall network scalability, performance and recommend improvements

» Develop routine and ad hoc reports to management and field personnel to support service delivery.

» Provide on-site and/or remote technical support for all transmission media.

» Real-time problem management including coordinating customer calls, problem escalation to appropriate support levels, tracking, and follow-up.

» Perform in-depth troubleshooting, analysis and isolation of network events, tracking and management of network events to resolution

» Provide technical leadership to the inter-departmental project teams by providing technical guidance, expertise, coaching and feedback

» Be part of a team of Field Engineers

» Be part of a design team for future technologies

JOB QUALIFICATIONS:

» The candidate must have a Bachelor’s degree or Advanced degree in Computer Science Engineering or related Engineering disciplines or equivalent, plus 8+ years IP and Wireless Networks experiences

» 3+ years IP backbone engineering in a complex service provider network. 3+ years of hands on experience designing and building large scale, highly available IP networks

» Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

» Must have the ability to articulate technical issues to cross functional teams fostering awareness and understanding of proposed system design implementations and integrations.

» Experience with service architecture development for mobile data networks is desirable.

» Project Management Skills ( PMP certification is a plus )

TECHNICAL JOB QUALIFICATIONS:

» Strong telecommunications, IP design skills.

» In depth knowledge of IP, VoIP & PSTN/TDM Network Troubleshooting

» VoIP Protocols (SIP, H323, MGCP, RTP/RTCP)

» Network Security (VPN, IPSec, FW)

» Hands on experience with OSPF and BGP-4

» CCNA, CCNP, and CCVP certification – desirable

» SATCOM experience – desirable

» 3GPP & ITU Standards familiarity – desirable

» Experience with Wireless Point-to-Point technologies – desirable

» Linux desirable

COMPENSATION:

» Competitive base salary

» Excellent benefit program

How to apply:

If you have what it takes to be successful in this role and meet the listed qualifications, please submit your resume along with a detailed cover letter and salary history to our team at We Place People for immediate consideration: resumes@weplacepeople.com