Job Description:

A national brand is looking for a Customer Service Rep to assist their marketing and sales department. The ideal candidate will have some experience in a customer service call center environment. Must have a sense of urgency and know how to work with both clients and sales staff. Below is a description of the position. If you are interested in the role please send your resume.

Principal Responsibilities

• Receive a high volume of inbound phone calls from customers as well as sales representatives

• Process a high volume of purchase orders from customers into the Windows based database

• Process and issue a high volume of price quotes to customers

• Help customers with technical support over the phone.

• Answer inquiries concerning product capabilities and specifications

• Analyze and troubleshoot customer issues via phone or email

• Make outbound calls for information gathering from potential customers

Qualifications

Associate’s/Bachelor’s degree or 2+ years in a customer service environment (call center experience preferred)

• High degree of attention to detail

• Ability to organize and prioritize tasks, activities, and projects for completion

• Ability to identify complex problems, evaluate options based on the information supplied and determine solutions

• Communication Skills- communicate complex ideas and solutions in a simplified fashion

• Ability to establish and maintain relationships over the phone and emails

• Ability to empathize with customers and make sure they are happy

How to apply:

Please submit resumes to resumes@cypresshiring.com